Kept in confidence.
What we sign, what we never ask for, how records move, what this website does not do, and how to recognise us.
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Every engagement begins with a written confidentiality undertaking. We share information only as your family authorises, or as the law requires.
Where law and institutional rules permit, registration under a private designation on written instruction.
Before an appointment is confirmed, we ask the hospital who the patient will be seeing, and tell you what we learn.
Records cross borders only under a separate, explicit consent: released by the patient, or sent directly from one hospital to another.
We never ask for medical records, passports or account numbers by web form, ordinary email or messaging app.
We do not make unsolicited calls. We do not record calls.
This website sets no cookies and carries no advertising or tracking code. Its fonts, images and code are served from our own address. Your Reduce motion setting is kept in your own browser and is never sent to us.
avāna will never ask you to send money to a new account, and never asks for medical records by email. Our only web address is avana-navigation.com, with a hyphen, and our email addresses end in @avana-navigation.com. If a message looks otherwise, do not reply; write to care@avana-navigation.com.
Non-clinical by design · Fixed fees, settled with the patient and their family · No payment from any hospital.
Fees are paid only by the family. avāna accepts no payment, commission or other benefit from any hospital, physician or other provider, and pays none for introductions.
avana-navigation.com/discretion · Printed · avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice.