Three programmes.
Each programme has one fixed fee for one treatment episode, covering a set number of hours, set out in writing before anything begins. Fees are paid only by the family. avāna accepts no payment, commission or other benefit from any hospital, physician or other provider, and pays none for introductions.
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| Connect | Navigator | Presence | |
|---|---|---|---|
| Records assembled under written consent (released by the patient or sent hospital to hospital) | Included | Included | Included |
| The hospital the patient chooses, engaged | Included | Included | Included |
| First appointment confirmed | Included | Included | Included |
| Written confidentiality undertaking | Included | Included | Included |
| A designated navigator on the telephone through U.S. business hours | Not included | Included | Included |
| The hospital's letter and cost estimate, requested and delivered for your own visa application | Not included | Included | Included |
| We assemble the hospital documents your bank asks for; you pay the hospital directly | Not included | Included | Included |
| The calendar held through reschedules, within the hours set out in writing | Not included | Included | Included |
| Reachable until 10 p.m. in the patient's time zone | Not included | Not included | Included |
| A concierge in person for the first four days | Not included | Not included | Included |
| Arrival prepared to the patient's own preferences | Not included | Not included | Included |
| If the hospital keeps a cancellation list or can offer an earlier date, we ask for it on your behalf. We cannot promise one. | Not included | Not included | Included |
| Coordination with the car and arrangements the patient's household has made | Not included | Not included | Included |
Illustrative; no client is depicted.
- One conversation.
- A written engagement agreement and confidentiality undertaking.
- Records requested under a separate consent.
- The hospital the patient chooses, engaged.
- The first appointment confirmed.
- The hospital's documents.
- The calendar held.
- Arrival.
- The flight home.
Connect assembles the records, engages the hospital the patient chooses, and sees the first appointment confirmed.
What it includes
- Records assembled under the patient's written consent: released by the patient, or sent directly from one hospital to another.
- The hospital the patient chooses, engaged on the patient's behalf.
- The first appointment requested and confirmed.
- A written confidentiality undertaking before anything begins.
Where it ends: Connect closes when the first appointment is confirmed.
avana-navigation.com/programmes#connect · Printed · avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice.
What it includes
Everything in Connect, and:
- A designated navigator on the telephone through U.S. business hours.
- The hospital's letter and cost estimate, requested and delivered for your own visa application.
- We assemble the hospital documents your bank asks for; you pay the hospital directly. avāna never holds or forwards medical payments.
- The calendar held through reschedules, within the hours set out in writing.
We are not lawyers and do not give visa or immigration advice, complete visa forms, or deal with consulates or immigration authorities. Please consult your own immigration counsel.
Hours and scope are set out in the engagement agreement.
Where it ends: Navigator stays with the patient until the flight home, within the hours set out in writing.
avana-navigation.com/programmes#navigator · Printed · avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice.
What it includes
Everything in Navigator, and:
- Reachable until 10 p.m. in the patient's time zone.
- A concierge in person for the first four days; further days can be added at a fee agreed in writing before they are used.
- Faces before names: photographs, names and contacts of the people who will meet the patient and their family, sent before the patient travels, wherever those people agree to share them.
- How a name is said: a phonetic spelling sent ahead to the ward, the desk and the team.
- The first meal, right without being asked: the kitchen where the patient is staying told in advance about region, custom and restrictions.
- If the hospital keeps a cancellation list or can offer an earlier date, we ask for it on your behalf. We cannot promise one.
- On arrival, we coordinate with the car and the arrangements the patient's household has made.
Hours and scope are set out in the engagement agreement.
We ask about these preferences only after an engagement begins, under a separate consent, and use them only to prepare for the patient's arrival and stay. This website never asks for them.
Where it ends: Presence stays in person for the first four days and by telephone until the flight home, within the hours set out in writing.
avana-navigation.com/programmes#presence · Printed · avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice.
- Medical advice or treatment decisions.
- Choosing or recommending a hospital or physician.
- Hospital and physician fees, which the patient or their family pays directly.
- Flights, accommodation and cars, which the patient's household books and pays for.
- Visa forms, filings or immigration advice.
- Holding or forwarding any payment.
avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice. Treatment decisions rest with the patient and the treating physician; no date, cost or outcome is guaranteed. Records cross borders only under a separate, explicit consent, and information is disclosed only as the patient authorises or as applicable law requires. Inclusions are indicative; the terms of any engagement are set out only in a written agreement signed before anything begins.
avana-navigation.com/programmes · Printed · avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice.