Questions.

avāna Navigation is a non-clinical service that looks after the journey around U.S. health care for patients resident in India, and for their families.

We carry the arrangements. Everything medical stays with the patient's physicians and the hospital.

The programmes in full

No. avāna Navigation does not choose or recommend a hospital or physician; the decision belongs to the patient and their physician. We engage the hospital the patient chooses.

No. avāna Navigation is a non-clinical service. It does not give medical advice or make treatment decisions; those rest with the patient and the treating physician.

avāna Navigation's part is limited to this, in Navigator and Presence: the hospital's letter and cost estimate, requested and delivered for your own visa application.

We are not lawyers and do not give visa or immigration advice, complete visa forms, or deal with consulates or immigration authorities. Please consult your own immigration counsel.

Hospital and physician fees are paid directly by the patient or their family, never through avāna Navigation. In Navigator and Presence, we assemble the hospital documents your bank asks for; you pay the hospital directly. avāna never holds or forwards medical payments.

avāna Navigation can only ask, and only in Presence. If the hospital keeps a cancellation list or can offer an earlier date, we ask for it on your behalf. We cannot promise one.

Each avāna Navigation programme has one fixed fee for one treatment episode, covering a set number of hours, set out in writing before anything begins. Fees are paid only by the family. avāna accepts no payment, commission or other benefit from any hospital, physician or other provider, and pays none for introductions.

Our services are for patients resident in India whose care will take place in the United States, and for their families. They are not currently offered to individuals in the United Kingdom or the European Economic Area.

Yes. Relatives living in the United States are welcome to enquire; we need the patient's own consent, or for a child a parent's or guardian's, before any health information is collected. Initials are enough to begin.

Yes. A parent or guardian may write to avāna Navigation on a child's behalf. Please do not include medical details. The navigator will ask for what is needed, securely, after your first conversation, under the parent's or guardian's consent.

No. When you first write to avāna Navigation, please do not include medical details. The navigator will ask for what is needed, securely, after your first conversation. Initials and a way to reach you are enough to begin.

Only under a separate, explicit consent: released at the patient's own request, or sent directly from one hospital to another. avāna never asks for medical records by email, and never receives them through this website.

Every engagement begins with a written confidentiality undertaking. We share information only as your family authorises, or as the law requires.

This website sets no cookies and carries no advertising or tracking code.

How we keep a confidence

Yes. Hospitals, health systems, wellness houses and home physicians may offer avāna to the families in their care. The patient decides. Fees are paid only by the family. avāna accepts no payment, commission or other benefit from any hospital, physician or other provider, and pays none for introductions.

For institutions and physicians

Yes. A family office or private staff acting for a patient may write to or call avāna Navigation. The patient's written authorisation names who may receive what. Initials and a way to reach you are enough to begin.

For family offices and private staff

avāna will never ask you to send money to a new account, and never asks for medical records by email. Our only web address is avana-navigation.com, with a hyphen, and our email addresses end in @avana-navigation.com. If a message looks otherwise, do not reply; write to care@avana-navigation.com.

No. The images of people on avāna Navigation's website are dramatizations, and each carries this label: "Dramatization. The people shown are AI-generated; they are not clients, clinicians or staff."

avāna, from the Sanskrit avana, means protection, and the act of looking after. It is said ah-VAH-nah, and written in lower case, with a line over the second a. avāna Navigation carries the journey around the care.