For institutions and physicians.
Hospitals, health systems, wellness houses and home physicians may offer avāna to the families in their care. The patient decides. The patient, or their family, engages avāna directly and pays avāna's fee.
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Sometimes patients reach the decision themselves. Sometimes the physician who has always cared for them recommends it. Either way, the decision about treatment belongs to the patient and their physician.
You remain the patient's physician. The decision about care is yours and the patient's; once it is made, we carry the arrangements around it.
We do not give medical advice, and we do not choose or recommend a hospital or physician.
Please send us no medical details. Once an engagement begins, records move under the patient's own written consent.
- I. Connect assembles the records, engages the hospital the patient chooses, and sees the first appointment confirmed.
- II. Navigator adds a designated navigator on the telephone through U.S. business hours, and stays with the patient until the flight home, within the hours set out in writing.
- III. Presence adds a concierge in person for the first four days, and an arrival prepared to the patient's own preferences.
- You tell the patient about avāna, or give them this address.
- The patient, or someone acting for them, writes or calls us; or, with the patient's written permission, you send us their contact details.
- Nothing begins until avāna and the patient, or the person acting for them, agree the engagement in writing.
- Fees are paid only by the family. avāna accepts no payment, commission or other benefit from any hospital, physician or other provider, and pays none for introductions.
- Your institution neither pays avāna nor is paid by it.
- We give no gifts or favours to anyone's staff.
- avāna does not choose or recommend a hospital or physician, and makes no comparison between hospitals.
We receive a patient's information from an institution only with that patient's written permission.
Where an institution offers avāna, how information passes between us is agreed in writing before anything is shared.
avana-navigation.com/institutions · Printed · avāna Navigation is a non-clinical service. It does not practice medicine, choose a hospital or physician, handle medical payments, or give visa, immigration or tax advice.